Commercial Insurance Manager

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. 

KEY OBJECTIVE:

The Commercial Insurance (CI) Manager is responsible for the profitability, growth, distribution, and sales management of the Commercial Insurance book of business.  This role encompasses all aspects of staff management, including hiring, retention, and performance management of multiple multiline underwriters. Key responsibilities also include training, coaching and mentoring related to technical skills, sales and marketing acumen. The CI Manager will oversee the local team and collaborate closely with Programs team, Territory Underwriting Managers (TUMs) and Lines of Business to meet growth and profitability objectives.                                                                                                                                   

MAJOR RESPONSIBILITIES: 

Profit and Growth

• Oversee total premium, retention, profitability and expense management.
• Execute underwriting strategies for new and renewal business, including catastrophe and product management. 
• Ensure CI underwriting excellence through adherence to strategies, authority, and satisfactory audit results.
• Manage the underwriting referral process and coordinate accounts outside of branch authority.

Sales and Distribution

• Assess the territory to identify opportunities across all CI segments, based on industries in British Columbia. 
• Develop and implement sales and marketing strategies to effectively position CI products and services.
• Collaborate with the Vancouver Branch Manager to strategically leverage producer relationships.
• Manage producer activities, increase marketplace visibility, and coordinate travel and resources for the CI team.
• Foster customer focus through stewardship and direct customer engagement.

Programs Management

• Conduct regular visits with key brokers to strengthen relationships with Strata portfolio leaders.
• Collaborate with the Programs team to develop strategies and reporting, effectively communicating Chubb's initiatives to Strata brokers monthly, including KPIs, strategy updates, and action plans.
• Jointly accountable with the Programs leader for the performance of the Strata portfolio within the Vancouver branch's overall results.

Staff Development and Leadership

• Oversee performance management processes, including timely performance reviews, compensation planning, and implementation of performance management as needed. 
• Provide ongoing coaching, career counseling and skill development for CI staff. 
• Promote and maintain a diverse, inclusive, collaborative, and positive work environment.  

QUALIFICATIONS:

• 10+ years of insurance industry experience. 
• Strong working knowledge of middle market P&C products and strategies. 
• Experience managing field distribution (brokers, regional agents, independent agents, and aggregators). 
• Exceptional leadership and people management skills, including experience managing team leads or other people managers.
• Strong technical underwriting background. 
• Proven marketing and sales skills with the ability to build strategic relationships. 
• Demonstrated ability to balance competing priorities with flexibility and adaptability. 
• Excellent written and oral communication skills. 
• Commitment to collaboration and teamwork. 

At Chubb we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job.  If you require an accommodation during the hiring process or upon hire, please inform Human Resources.  If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.