Welcome to Volt Raceway, where fun meets
innovation in the world of electric go karting. Our mission is to
deliver an electrifying and unforgettable experience for every
customer who steps onto our track. As leaders in the realm of
electric karting, we're committed to pushing the boundaries
of excitement and ensuring that every visit is filled with
thrills and laughter. Join our team and become part of a dynamic
journey where fun, innovation, and exceptional service
intertwine. At Volt Raceway, we're not just leading the race;
we're redefining the thrill of the ride. Come join the fun
and be a part of something truly extraordinary.
Volt Raceway is seeking a strong leader with previous Management experience to take charge as our Customer Service and Events Manager. This management role is responsible for overseeing customer service operations, leading a team, and ensuring seamless execution of booked events such as birthday parties, corporate functions, and social gatherings. With a focus on both exceptional guest experiences and revenue growth, the manager will handle bookings, supervise staff, and collaborate with marketing to drive event success and customer engagement.
***This is not a Monday to Friday 9-5 role. You would be required
for some nights and weekends, depending on events.
Responsibilities:
• Interview, Train, Schedule, and Supervise Front Counter Staff – Conduct interviews for new hires, oversee training to ensure consistency in customer service, and create staff schedules to meet business needs. Provide ongoing supervision and support to maintain high service standards.
• Establish and refine workflows to improve efficiency, customer experience, and team effectiveness. Ensure staff follow standard operating procedures and update processes as needed.
• Oversee front counter activities, ensuring smooth operations and quick resolution of customer concerns. Maintain a positive, professional work environment that supports both staff and customer satisfaction.
• Oversee the planning, organization, and
execution of events such as birthday parties and social gatherings,
ensuring all details are handled from start to finish.
• Ensure hosts are well-trained to deliver an
outstanding customer experience, going above and beyond to meet
guests’ expectations.
• Manage bookings through the ticket system,
ensuring smooth communication and seamless execution of events.
• Continuously gather feedback from clients and
guests to improve the event experience.
• Collaborate with the marketing team to drive
bookings, promote events, and increase revenue through social events,
including targeting local groups such as soccer teams.
• Maintain high customer service standards across
all interactions, ensuring guests have a memorable and positive experience.
• Develop strategies to increase revenue through
events, with a focus on social gatherings, corporate events, and
birthday parties.
• Identify opportunities to expand event
offerings and maximize customer engagement.
• Work closely with the marketing team to promote
events and create targeted campaigns to drive bookings and attendance.
• Coordinate closely with other departments to
ensure all event logistics, including staffing and equipment needs,
are met.
• Continuously seek ways to improve and automate
processes to enhance efficiency and service delivery.
Requirements
• Bachelor's degree or diploma in a relevant
field such as Hospitality Management, Business Administration, Event Planning.
• Relevant work experience in event coordination
or customer service management.
• Strong leadership skills with the ability to
manage and train a team.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with marketing
and other departments to drive revenue through event bookings.
• Experience with event booking systems and
ticketing platforms is an asset.
• Strong organizational abilities for planning
and executing events.
• Customer-centric mindset with a focus on
delivering exceptional experiences.
• Proficiency in learning and using new software systems.
• Ability to drive continuous improvements in
event management and service quality.
• Flexible Availability (nights and weekends), 42.5
hours a week.