Here at Primus Workforce we provide safety-minded, experienced personnel
support throughout the oil & gas, construction, technical trades, and other
sectors to our clients' long-term and short-term contingency needs. We are a
growing and dynamic company to work with providing you with the key to your
future success.
Job Title: Customer Experience Representative
Job Summary:
The Customer Experience Representative
(CER) will be responsible for engaging directly with in-store customers,
introducing them to products, and providing them with detailed information to
foster interest and understanding. The CER will qualify potential leads, assist
in driving product awareness, and connect prospective buyers with sales
representatives, contributing to the overall success of the organization.
Key Responsibilities:
- Proactively approach and engage
in-store customers while building rapport to increase their interest in
products.
- Provide excellent service to customers
by answering questions and offering product recommendations.
- Educate customers about the range of
products available and how they meet customer needs.
- Identify and qualify potential leads
by engaging with customers to assess their needs and interests.
- Track and report on activities
accurately and on time within CRM systems (i.e., customer interactions, lead
generation etc.)
- Gather relevant customer information
and pass leads on to sales reps for follow-up.
- Ensure sales reps are provided with
detailed customer information, including product interests and any specific
inquiries made.
- Assist in tracking customer
interactions and feedback to inform the sales process and strategy.
- Provide excellent customer service by
addressing inquiries, offering follow-up information, and ensuring customer
satisfaction.
- Assist in ensuring that the retail
space is organized and stocked with relevant promotional materials, product
samples, and other essentials.
Qualifications:
- Experience in customer service,
sales, or retail, with a focus on in-person customer interactions.
- Excellent verbal communication
and interpersonal skills, with the ability to engage customers
effectively.
- Ability to present products
clearly and confidently, while tailoring messaging to individual customer
needs.
- Ability to identify sales
opportunities and connect customers with the right sales rep.
- Basic experience with CRM systems
or lead-tracking tools is a plus.
- Enthusiastic, approachable,
self-motivated; able to engage customers in a busy retail environment.
- Strong organizational and
multitasking skills to manage customer interactions and leads.
- Ability to work well
independently and as part of a team to achieve organizational goals.
Working Conditions:
- Full-time or part-time position,
depending on company needs.
- Primarily in-store at designated
retail locations.
- May require occasional travel
between locations depending on business requirements.
Thank you to all those that apply. Only those
who meet the specific job requirements for this position will be contacted. You
are encouraged to apply for various future positions we may have.
Primus Workforce is committed to equity
employment for women, aboriginal people, visible minorities, veterans and
persons with disabilities. Interested candidates from these groups are
encouraged to apply.