Customer Service Coordinator

CUSTOMER SERVICE COORDINATOR 

Come join the largest supplier of automation and reliability solutions in our region. Discover what we can offer you and be the voice that cultivates innovative ideas To Help Industry Thrive in Eastern Canada.

What's in it for you?

As a member of the customer service team, you will contribute the complete operations cycle through the coordination of service mandates. Assisting and collaborating with your functional group and the sales team, you will ensure that customer needs are fulfilled while enhancing Laurentide’s profitability through the supply of coordination support.

WHAT YOU BRING TO THE TABLE

• Given your attention to detail you reconcile our customers' purchase orders with our quotes to ensure accurate invoicing
• Creation of customer orders according to deliverables and deadlines
• Opening of work orders and projects in our computerized management system and assignment of the technical resources necessary to carry out the mandates
• Make the necessary purchases for the mandates
• Control time entries & expenses of the technical team
• Reconcile hours in our computerized systems and those of our customers
• Follow up on active WOs, follow up to customers for missing P.O.
• Invoicing - Take out the balance sheets of fees and expense 

ESSENTIAL SKILLS AND QUALIFICATIONS TO BE SUCCESSFUL

• Minimum 3 years experience in customer service.
• DEC in administration an asset.
• Written and verbal communication skills in French.
• Written and verbal communication skills in English would be considered an asset
• Adept at learning and adapting to new technologies.
• Ability to work in a fast paced, dynamic environment.
• Ability to work harmoniously in a team as well as autonomously.
• Ability to work under pressure and meet deadlines.
• Ability to develop strong relationships with both internal and external customers.
• Demonstrated ability to handle customer requests and problem solve.
• Highly organized individual with strong attention to detail

WORK LOCATION: Kirkland, QC (Hybrid model according to telework policy)

ABOUT US

Laurentide’s purpose is To Help Industry Thrive in Eastern Canada. More than words, our values compel us to think differently, to act with integrity and to shape our future according to them. It is through Customer Centricity, Collaboration, People Matter, Hunger & Passion, Health, Safety & Environment and lastly Trust & Reliability that we:  Empower People. Advance Industry.

#LI-Hybrid

In accordance with Bill 96, this job requires English proficiency to serve clients in Atlantic Canada and interact with US suppliers, ensuring effective communication and operational efficiency.