Front Desk Agent

The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office. 

Responsibilities:

• Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage 
• Follows established procedures and policies when completing tasks
• Receives, sorts and distributes incoming mail
• Prepares and sends courier packages and ensures accurate billing and records
• Orders office supplies and maintains inventory levels
• Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries 
• Demonstrates a customer service attitude with internal/external contacts 
• Provides basic data entry and transaction handling service for the Front Office 
• Inputs data accurately into the appropriate database
• Produces statistics and reports on the data as per standard formats 
• Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
• Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
  
• Handles cash, cheques, credit and debit card transactions in accordance with hotel policies
• Other duties as required

Skills/Knowledge/Experience:

• Minimum 1 year experience in similar position preferred
• Secondary School Diploma
• Advanced communication, interpersonal, and customer service skills 
• Technical aptitude
• Beginner level in the use of MS Office Suite 
• Professional appearance and attitude 
• Bondable 
• Exemplifies Coast’s core values and enjoys working in a culture of accountability
• Able to work a flexible schedule which includes evenings, weekends and some nights