The opportunity:
Are you passionate about helping job seekers achieve their employment goals? The YMCA is seeking a dedicated and experienced Job Coach/Job Developer to join our team. In this role, you will provide essential support to individuals by assisting them in clarifying their needs and establishing both short-term and long-term objectives. By developing service plans tailored to each individual, you will guide them through the necessary steps to conduct an effective job search and ultimately meet their employment goals. Previous experience in job placements/matching and sales would be a valuable asset. As a Job Coach, you will actively promote the YMCA of Simcoe/Muskoka and our Employment Service, upholding our programs' positive image and serving our community with integrity. Additionally, your expertise in the local, regional, and provincial labor markets will enable you to effectively match job seekers with suitable employers. If you possess a keen attention to detail and a passion for making a difference in people's lives, we invite you to apply for this rewarding position.
In this role, you will:
• Explore, identify, and clarify client interests, abilities, skills, education, and experience in relation to short and long-term career and employment goals
• Assess eligibility and suitability of participants for Employment Service programs and services, as determined by service guidelines, providing appropriate, accurate, and specified documentation
• Administer and interpret tests to determine interests and skills of customers on a casual basis
• Make referrals and assist participants in accessing other services, including education and training opportunities, to best achieve their employment goals
• Assess clients' motivation, dependability, and reliability to establish client eligibility for assisted services
• Monitor, follow up, and provide support and guidance to all clients throughout the pre-employment cycle
• Meet or exceed an annually determined quota of "closed" assisted service clients while ensuring quality client/customer service
• Prepare job search tools such as cover letters and resumes and make appropriate recommendations to encourage a professional outcome
• Contact potential employers to facilitate the development of job placements and other employment-related about local employers, their businesses, and their hiring preferences
• Enable optimal job matches and explore non-traditional avenues for customers to access the labor market, such as job shadowing and mentorship
• Determine possible job placements and employment-related opportunity matches that align with a client's abilities, transferable skills, and limitations
• Initiate, coordinate, and conduct marketing and outreach activities to community agencies, organizations, and employers
• Actively participate in business community events to foster and maintain high visibility for the Employment Service and its services
• Market clients to appropriate employers and positions
• Develop and maintain relationships with employers in various industries to ensure successful employment outcomes for participants
• Develop placement agreements and track job development activities
• Acquire and maintain knowledge Be an active participant in Employment Service tri-site initiatives
• Develop and conduct job search/employment related workshops, information sessions, and other workshops as needed for job seekers and the employer community
• Maintain updated knowledge of local, regional, and broader labor market information and know how to access in-depth information as required
• Identify and develop tools to help customers understand the changing labor market and its impact on the job search process
• Conduct and support itinerant services, representing the Employment Service and the YMCA in remote communities
• Complete, update, and prioritize all required paperwork, case notes, and documentation in a timely manner, including CaMS and CTS documentation following YMCA privacy and confidentiality standards
• Multitask and adapt to evolving government directives
• Observe changing needs within existing services and seek creative new opportunities to expand them
• Work independently while maintaining team cohesion
• Represent Employment Services and the YMCA of Simcoe/Muskoka in accordance with the YMCA personnel policy
• Understand the Performance Management model and the Service Quality Standard, consistently meeting, maintaining, and exceeding that standard
You bring:
• Post-secondary education in social services, career counselling, mental health and addictions education, or other related field preferred
• Knowledge about all aspects of the Employment Service program and the YMCA of Simcoe/Muskoka as a whole
• Experience working in an environment where service is being provided to the public, and experience delivering outstanding customer service
• Demonstrated in-depth knowledge of the job search process, including new and evolving methods of self-promotion used by job seekers
• Knowledge of major online job information and career guidance sources for all major industries and vocations
• 2 years experience coaching/developing people, either one-on-one and/or in a large group setting
• Proficient in CaMS (Case Management Solution) or other system, which supports the delivery of client and employer information, is an asset
• Proficient in Outlook, MS Word, Power Point, Access, Excel, the internet, and comfortable with new and evolving technologies and social media
• Superior facilitation skills with understanding of principles of learning for both youth and adults
• Ability to problem solve, work independently and as part of a team and meet deadlines
• Ability to maintain confidentiality at all times and manage crisis situations
• Demonstrated experience and knowledge working with diverse groups and youth at risk
• Strong communication skills both verbal and written
• Excellent organizational and time management skills
• Commitment to demonstrate strong support and commitment to serving the membership, facility users and all program participants of the YMCA of Simcoe/Muskoka.
• A high level of professionalism within the guidelines set forth for the Employment Service
• Updated CPR certification
• Class G license and access to a vehicle
• Willingness to participate in mandated training to be completed before or shortly after commencement of work including:
o AODA Training
o Health & Safety Awareness Training
o Bill 168 (Violence & Harassment in the Workplace) Training
o PCI Compliance
o WHMIS
o Child Safeguarding Orientation
Why work for the Y:
At the YMCA of Simcoe Muskoka, we believe in creating a welcoming and inclusive environment for all members and staff. As a Job Coach/ Job Developer you will have the opportunity to make a positive impact in the lives of our members and the community as a whole. You will work alongside a supportive team of individuals who are committed to our mission of building healthy communities.
Perks:
• Compensation $47, 775 per annum (37.5-hour work week)
• Typical work hours for Monday -Friday 8:30am – 4:30pm
• Paid sick time
• YMCA of Simcoe/ Muskoka Wellness Day
• YMCA Health and Fitness membership
• Pension Plan after 2 years
In addition to a competitive salary and benefits package, we offer ongoing training and development opportunities to help you grow professionally and personally. If you're looking for a challenging and rewarding career, working with a diverse team where your own ideas will be heard, then the YMCA of Simcoe Muskoka is the perfect place for you.
About us:
The YMCA of Simcoe/Muskoka is a registered charity committed to fostering healthy communities by empowering children, youth, and families, promoting well-being, and encouraging social responsibility.
Our YMCA employs over a thousand staff and hundreds of volunteers who serve tens of thousands of individuals each year in various programs such as childcare, camps, health and fitness, leadership development, employment and literacy, immigrant services, and youth programming. We offer over $1 million in financial assistance annually to ensure accessibility for those who cannot afford to participate.
Beyond facilities and programs, covering Simcoe County, Muskoka and Parry Sound Districts, our YMCA is a supportive community that fosters mental, emotional, and physical well-being. We empower children and youth to become strong, confident, and resilient individuals. We assist individuals and families at all stages of life to connect with what matters most to them, fostering a sense of belonging. By supporting people from diverse backgrounds, ages, and abilities to achieve their health goals, fulfill their potential, and feel a genuine sense of belonging, we contribute to the creation of stronger communities.
The YMCA of Simcoe/Muskoka successfully raises over $1 million each year through strategic campaigns.
Applications will remain open until filled.
We wish to express our appreciation to all applicants for their interest in this position; however only candidates selected for an interview will be contacted.
The YMCA of Simcoe/Muskoka is committed to fair and accessible employment practices. Our goal is a diverse, inclusive workforce that reflects the communities we serve. Individuals needing employment accommodation in the hiring process or job postings in an alternative format may contact the Human Resources department at hr@sm.ymca.ca.
In keeping with our commitment to child and youth safeguarding, job offers are contingent on the successful completion of a Police Records Check and employment reference checks. Police Records Checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position. Police Records Checks must be renewed every three years.