Logistics Supervisor

Design made simple for the modern home. Our passion lies in furniture and design, and it fuels our business. We started out as a family-run company and aim to maintain this spirit as we continue to grow rapidly. We’re entrepreneurial, challenging the status quo, embracing new ideas, and leveraging our agile structure to make smart decisions and find new opportunities.

We take pride in our Logistics Team providing exceptional order execution and customer delivery; our team members are experts at working cross-functionally, solving problems, and ensuring we deliver the kind of service people rave about.

DEPARTMENT MANAGEMENT (60%)

• Coach, mentor and develop team members
• Recruit, hire, and train new team members
• Manage team workload/headcount to ensure team efficiency and effectiveness and meet business need
• Run and analyze team reporting, ensuring all members are aware of and meeting department metrics and KPIs
• Be the Business Process Owner for the department-specific SAP module(s)
• Analyze all aspects of corporate logistics to determine the most cost-effective & effective means of transporting
• Establish & monitor specific supply chain-based performance measurement systems
• Resolve problems concerning transportation, customer care, and logistics systems.
• Track and evaluate carrier performance
• Ensure all department processes are updated and/or lead building new department processes, as required
• Identify, think through and articulate opportunities and challenges, fostering a culture of continuous improvement of efficiencies and customer experience
• Lead department projects to improve operational efficiency and effectiveness, as required

DAY-TO-DAY (40%)

• Oversee outbound and intercompany logistics operations (domestic and international)
• Ensure carrier compliance with company policies and SLAs
• Collaborate with Sales, Customer Care, Warehouses and Finance to ensure smooth execution of orders and management of customer accounts
• Prioritize team tasks to meet required completion dates
• Ensure team is coordinating and communicating delivery schedules with customers
• Support team in back-end management of Proof of Delivery and carrier invoices
• Support team in interacting with Intermodal/LTL/FTL Consolidation teams to identify and resolve issues
• Support team in providing reports to internal and external customers as required
• Work closely with carriers to ensure effective execution of goods transportation
• Ensure team is organizing and maintaining hard copy and electronic documentation supporting order fulfillment, distribution, pricing and contractual obligations
• Support team in overseeing retail orders / deliveries
• Support team in coordinating inventory transfers to stores, photoshoots, markets.
• Ensure team is issuing credit memos for returned goods

SKILLS & ABILITIES:

• 5+ years of related Logistics/Supply Chain/Operations/Inventory/Distribution experience
• Previous experience leading/coaching/training a team and demonstrated ability to get results
• Experience with logistics and inventory software - ERP / WMS /TMS systems
• Highly skilled in building relationships, influencing others, leading change, and developing talent.
• Knowledge of continuous improvement methodology; experience identifying improvement opportunities and leading teams to complete projects
• Effective communication and interpersonal skills with the ability to work collaboratively across functions and obtain necessary “buy in” from stakeholders
• Must be able to multi-task in a fast-paced environment and prioritize duties to meet deadlines daily with limited supervision
• Proven record of delivering results
• Strong analytical and problem-solving skills
• Excellent computer skills; Microsoft Office Excel and Word

WHAT WE OFFER:

• Competitive salary plus bonus.
• Comprehensive benefits plan (health, dental, vision) with enhanced coverage for mental health resources.
• Three weeks of vacation in your first year.
• Hybrid environment with the opportunity to work remotely for two weeks per year.
• Casual, dog-friendly, and open office with views of downtown Vancouver and the North Shore mountains.
• Stocked kitchen with snacks, fresh fruit, coffee, and tea.
• Ergonomic workstations with sit-stand desks.
• Free electric vehicle charging at our head office.
• Generous product discounts for yourself, friends, and family.
• Professional development opportunities.
• Office gym and free weekly spin classes at Ride Cycle Club (locations in Vancouver and Toronto).

We appreciate hearing from all candidates, however, only those under consideration will be contacted. Moe’s is proud to be an equal opportunity employer who is committed to inclusive hiring practices.

The salary range for this role is $55,000 - $65,000 per year.