Showroom Design Consultant

Description

• Are a people person who loves talking
• Take pride in your work and have a drive to go above and beyond
• Focus on creating a great customer experience every time
• Enjoy being a team player and appreciate collaborating with others
• Have exceptional communication
• Are open to learn new things

• High School Diploma with 1-2 years customer service experience 
• Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
• Valid driver’s license and a clear criminal record check
• Strong organizational skills, with attention to detail
• Ability to problem solve and handle challenging situations with diplomacy and respect
• Effective verbal communication skills
• Basic mathematical skills

• Assisting customers with design choices, selection of products, accepts layouts for quoting and educates on general product knowledge of countertops as well as our product lines and services
• Work in a team sales environment
• Assist customers in person, by email or on the telephone
• Process orders and accept payment from customers made over the telephone or in person
• Inputs orders/quotes into the computer system and confirms availability of product
• Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.
• Maintains customer service records
• Establishes proactive communication with customers to ensure understanding of product ordered
• Handles quality and service issues to develop/maintain customer loyalty
• Ensure orders are priced accurately and invoices are issued promptly
• Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
• Keeps the showroom clean and sets up displays as needed
• Other duties as assigned

• Competitive wages
• Medical and Dental Benefits 
• Paid sick days
• RRSP