Paving a Brighter Future Together!
Who we are:
Quality built into everything we make. Since 1965, Best Way Stone has sustained growth through the contributions of our employee’s commitment to customer service, quality and innovative products. Being a family owned and operated company has given us the ability to build strong, loyal relationships with our customers by creating positive experiences every step of the way. Products produced at our sites are found throughout Canada and the US in DIY projects to high-end homes, commercial applications and assisting in beautifying public outdoor spaces.
What we offer:
We offer a comprehensive compensation package, which includes:
- A Competitive Wage
- Employee & Family Assistance Plan
- Company Sponsored Events
- Wellness Program
- Training & Development
About the opportunity:
Best Way Stone is looking for an energetic, positive and team-oriented Summer Customer Service & Operations Support to join our Uxbridge team. This role supports both customer service and yard/marketing operations – helping customers with inquiries and orders, providing in-office support, assembling display racks, picking/packing materials, and assisting with order fulfillment. Acting as a key liaison between Best Way Stone and our ever-evolving customer base, this position plays an important role in creating a smooth and positive experience.
The ideal candidate will have:
- Post-secondary education in progress.
- Demonstrated prior customer service or related experience
- Previous outdoor labour or warehouse experience is an asset
- Proficiency in Mandarin and English, both oral and written, is an asset.
- Ability to use basic math skills.
- Strong customer service and communication skills.
- Positive attitude and team-oriented mindset
- Comfortable working in both office and yard settings.
- Physically capable of lifting, assembling displays and packing materials.
- Detail-oriented with good organizational skills.
- Ability to lift up to 80 pounds.
To be successful in this role, you will:
- Have a mindset of problem solving, clear communication and creating a respectful team environment.
- Have an ability to organize and manage detail work, as well as work independently and balance multiple tasks.
- Willingness to support marketing and operational tasks as needed.
- Be self-motivated with an interest in continual learning/training.
- Be reliable and punctual.
- Be able to work independently, as well as part of a team.
- Be able to make quick decisions in a fast-paced environment.
Some of the responsibilities for this role include:
- Provide friendly, helpful service to ensure a positive customer experience.
- Enter purchase orders, confirming order dates, taking phone orders and entering phone and fax orders into the computer system.
- Assemble display racks and assist with updates at dealer yards.
- Monitor materials for rack assembly and flag any stock shortages.
- Pick and pack products accurately based on order requirements.
- Keep work areas and yard clean, safe and well-organized.
- Perform tractor-trailer checks to ensure load accuracy before delivery.
- Be responsive and timely, and display a caring attitude
- Answer or find the answers to customer questions
- Process all cash and credit card transactions.
- Assist with completion of special projects as needed and assigned.
This is a seasonal position from May-September. This position will require Saturday hours as well.
To learn more about our company and products, visit https://bestwaystone.com/
Thank you for your interest in Best Way Stone. Only those who are selected for an interview will be contacted.
Best Way Stone welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.