User Experience Designer - Connected Care

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto. 

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality. 

www.uhn.ca 

About the NORC Innovation Centre

The NORC Innovation Centre is a first-of-its-kind initiative at UHN advancing new models of social connection and accessible care for aging adults living in naturally occurring retirement communities (NORCs). Our mission is to develop community-led solutions that provide options for aging in place with dignity and choice. This work is led by a multidisciplinary team at UHN OpenLab and Connected Care, drawing on a range of design, clinical, and innovation expertise.

Visit us at norcinnovationcentre.ca

Job Description

Union: Non-Union
Department: NORC Innovation Centre
Reports to: Program Manager
Site: NORC Innovation Centre Office
Status: 1-Year Contract (with possibility of extension, contingent on funding)
Hours: 37.5 per week
Salary: $34.32 – $42.90/hour
Shifts: Primarily Monday to Friday, with occasional evening or weekend work based on program needs
Closing Date: April 18, 2025

Position Summary:

We are seeking a thoughtful and curious User Experience Designer to support the design and rollout of digital platforms that enhance the way NORC teams collaborate, gather data, and connect residents with health and social care services.

In this entry-to-mid level role, you'll be central to designing, testing, and improving tools like the NORC Team Portal—a digital backbone for integrated care. You'll also support broader design activities, such as journey mapping and service prototyping alongside older adults, front-line staff, and community partners.

You’ll be part of a collaborative team working on complex, meaningful challenges. If you're excited by human-centered design, passionate about inclusive digital experiences, and want to help build systems that reflect the realities of aging in community, we'd love to meet you.

Duties:

User Research & Experience Mapping

• Conduct user research, including interviews, usability tests, co-creation sessions, and feedback collection
• Analyze feedback and usage data to generate insights and iterate on solutions
• Contribute to journey mapping and service blueprints to inform model enhancements

Digital Product Design & Prototyping

• Support the design, testing, and continuous improvement of the NORC Team Portal, with a focus on usability and functionality for internal teams
• Assist with the redesign of the NORC Innovation Centre products (e.g. website) to improve clarity, accessibility, and engagement as a resource hub
• Translate research findings into clear visual artifacts (wireframes, prototypes, mockups) that support shared understanding

Implementation & Support

• Develop onboarding and support materials to aid adoption of new tools and processes
• Build and manage a digital library of tools, templates, and learning materials

Collaboration & Visual Communication

• Work closely with project leads, front-line staff, and other designers to ensure alignment between user needs and digital tools
• Support visual communication needs by creating or enhancing layouts for program materials such as posters, brochures, and presentation decks

Qualifications

• Post-secondary education in User Experience Design, Human-Computer Interaction, Human Factors, or a related discipline
• 1–3 years of relevant experience
• Foundational knowledge of UX research methods, accessibility, and inclusive design
• Experience with Microsoft Power Apps and Power Automate
• Experience with design tools (e.g. Adobe Suite, Figma, Adobe XD, Miro)
• Basic graphic design capabilities to support visual communication needs across program materials a strong asset
• Ability to synthesize qualitative and quantitative input into clear recommendations
• Excellent communication, collaboration, and time management skills
• Demonstrated ability to troubleshoot technical issues and implement effective solutions
• Strong aptitude for translating complex technical concepts into clear, accessible language
• Experience or interest in health, aging, or community-based work is a plus

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.