Administrator, Inside Sales & Marketing

Why join CMH? 
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people–both employees and guests–who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!

Things that are important to us:

• Safety as a cornerstone.

• Share our passion – every day.

• Always act with integrity.

• We work as a team.

• Aim for best.

• Balance our social, fiscal, and environmental responsibilities. 

Things that are important to you:

• The opportunity to build lifelong friendships with staff and guests from around the world.

• Working for a company that stands behind its mission, vision, and values.

• An inclusive and rewarding company culture where employees are valued and supported.

• Explore and work at a world-class mountain destination.

• Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.

• Work with hospitality professionals that take pride in providing a high-end guest experience.

• An opportunity to grow and learn in a work environment that promotes feedback and development.

• Discounts with brand partners and on CMH merchandise.

• Opportunities to heli-hike and heli-ski, as available.

CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.

Visit www.cmhheli.com/jobs to learn more.
 

Position Title: Administrator, Inside Sales & Marketing

Company Name: CMH Heli-Skiing & Summer Adventures

Reports To: Manager, Inside Sales

Location of Work: Banff, Alberta

Job Status: Full-time, Year-Round

FLSA Status: Non-Exempt

Number of Positions: 1

Direct Reports: 0

Date of Last Review: April 2025

Desired Start Date: Early-Mid May 2025

Position Overview

The Administrator, Sales & Marketing plays an integral role in supporting our Inside Sales and Marketing Teams as well as the Planner, Summer Sales & Product, to enable them to focus on providing exceptional guest experiences. This dynamic position combines administrative expertise with strategic support to enhance the overall efficiency and effectiveness of our sales and marketing activities. This cross-functional support role works across various systems, and the successful candidate will be confident in their computer skills and ability to prioritize tasks. The successful candidate will be an integral connection between Manager, Inside Sales and Senior Manager, Marketing Operations.

Essential Duties and Responsibilities

• Assist Inside Sales Team with workload management and outbound sales efforts
• Manage the CMH trip waitlists.
• Assist in documenting action items for all trip changes, tracking booking numbers and ensuring all follow-up actions are completed promptly.
• Assign follow-up tasks to other team members for post-trip follow-up.
• Assist with addressing guest feedback and feedback distribution within the business.
• Work with Guest Services, Marketing and Operations Teams to facilitate clear communication and collaboration, ensuring alignment across teams.
• Attend meetings to assist with documenting action items and follow ups.
• Support the administrative side of the Summer Adventures program.
• General vendor management support including system setups, contract administration, invoice processing and expense management.
• Inventory management and distribution of sales & marketing materials and assets.
• Support the departments with event and travel logistics including airfare and accommodations.
• Demonstrate a good understanding of our business to effectively articulate the CMH value and differentiate our product from other operators.
• General Banff office administrative support as assigned.
• Help support implementation of CMH health and safety initiatives.
• Help support implementation of CMH sustainability initiatives.
• Train, participate in and provide support, as required, during emergency response situations.
• Support guests and employees in the field program during area visits, as needed. 

Minimum Qualifications

• Post-secondary education in a related field.
• 1-2 years of experience in a professional office setting.
• Experience in a sales role, preferred.
• Experience in the ski industry, preferred.

Competencies, Knowledge, Skills, Abilities, and Other Qualities

• Able to identify potential issues and quickly work with the team to manage and respond to such situations in a timely and professional manner.
• Able to build productive working relationships with guests and vendors.
• Demonstrates integrity, discretion, and problem solving.
• Has demonstrated attention-to-detail, with accurate data-entry skills and abilities.
• Able to communicate in an effective and timely manner over the phone, in-person, and in written communication.
• Positive and collaborative working style with an ability to build meaningful relationships with key internal and external stakeholders.
• Proven ability to maintain confidentiality and professional working relationships with peers.
• Technical proficiency in Microsoft Office, as well as an ability to learn other relevant software platforms.
• Able to prioritize tasks in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.
• Confidence to interact with all levels of the company in a hub-and-spoke model in which many individuals are remote.
• Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role.
• Sees projects through to completion including follow-up on any identified issues.
• Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.
• Effectively prioritize tasks, responsibilities, and goals; use goals to guide actions and create detailed action plans.

Working Conditions

• Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• This position is required, at times, to work on evenings, weekends, and holidays based on the needs of the business. 
• This position may require occasional travel to CMH areas, as well as some travel to industry functions on an occasional basis. 
• CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.

Other Duties as Assigned

This position description is an overview of the scope of responsibilities for the role described above.  With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others.  

Compensation

A competitive compensation package will be provided based upon qualifications, experience, and skill set. Further details will be discussed in a personal interview. 

Benefits and Perks:

• Health and dental benefits after 90-day probationary period.
• Group Savings Plan eligibility after the 90-day probationary period.
• Paid personal/sick and vacation days.
• CMH Ski Pass Program.
• IKON Pass Benefits.
• Pro deal affiliations with Brand Partners.
• Opportunities to heli-hike and heli-ski, as available.

**CMH is an equal opportunity employer**