Assistant Manager, Liquor

Primary Purpose of Job
Provide leadership and direction of a multimillion-dollar business unit in partnership with Store Manager, with a focus on delivering an exceptional customer experience. Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.

About The Role
We are currently looking for a friendly, outgoing, and customer service-driven individual to join our team as a Full Time Assistant Manager at our Ace Liquor Heritage Links store in Edmonton.

Primary Purpose of Job

Essential Business Functions, Responsibilities and Accountabilities
People Management Skills
• Create a work culture that makes your store an inviting place to work
• Be a role model who coaches, mentors, and inspires team members
• Delegate tasks to team members and set priorities in partnership with Store Manager
• Communicate in a clear and concise manner to team, participate in huddles/meetings/coaching sessions, relay pertinent information
• Participate in store recruitment and create succession plans for the store in partnership with Store Manager
• Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements
• Complete and hold team accountable to complete required training within allocated timeframes in partnership with Store Manager
• Create and/or monitor the creation of efficient weekly store scheduling for both sales and support functions
Customer Offering
• Deliver exemplary customer service
• Resolve customer complaints regarding sales and service; ensure Store Manager is informed of all customer complaints
• Accountable for each new product launch in partnership with Store Manager
• Review customer surveys and manage appropriately
• Understand and utilize local market tends as provided by Area Manager
• Evaluate programs and promotions for effectiveness and offer recommendations to Store Manager
Financial
• Ensure that goals will be met through planning with Store Manager on the organization of labour, inventory, and finances for short and long-term success
• Meet or exceed financial targets through partnership with Store Manager
• Review and monitor the Loss Prevention program to protect the company’s inventory and assets in partnership with Store Manager
• Review financial documentation (invoices, costs etc.) for accuracy
• Monitor and make appropriate adjustments to scheduling to achieve labor cost in partnership with Store Manager
Day to Day Operations
• Ensure all merchandising and pricing guidelines are followed
Assistant Manager – Position Description
Day to Day Operations (Continued)
• Ensure store is clean and presentable and relay any maintenance issues to Store Manager
• Execute merchandising programs and track results
• Manage communication (mail, email, voicemail)
• Maintain inventory levels, as well as inventory ordering and receiving
• Respond to all customer complaints
• Attend OHS and LP meetings and training sessions
• Actively aim to increase and share industry knowledge
• Develop relationships with store stakeholders
• Set daily tasks for the store
• Review flyers, upcoming events, and promotions; execute appropriately
Regulatory Adherence
• Ensure that OHS, LP, ProServe/Serving It Right and other regulatory requirements and procedures are implemented and adhered to
• Participate in health inspections, audits and required corrective actions
• Maintain First-Aid, LP and OHS Training
• Maintain ProServe/Serving It Right and ensure employees maintain ProServe/Serving It Right
• Ensure AGLC/BC LRS and other government guidelines are met
• Adheres to all SNDL Inc. policies, with a focus on Social Responsibility
Qualifications
Work Experience
• Minimum, 2-years’ experience in retail environment
• Minimum, 2-years’ supervisory and/or management experience (preferred)
Education
• High School Diploma or equivalent
• ProServe/Serving It Right Certification
• First-Aid Certificate is considered an asset
• Training in wine/beer/spirits (preferred, not required)
Other Skills and Capabilities
• Highly self-motivated
• Customer service driven
• Effective leadership of large team
• Strong sales background
• Strong communication skills (written and verbal)
• Must be able to pass a Background Check
• Must have access to reliable transportation
Assistant Manager – Position Description
Occupational Health and Safety
Employees have the following basic rights:
• Right to refuse unsafe work
• Right to participate in the workplace health and safety activities through the Health and Safety Committee (HSC) or as a Worker Health and Safety Representative
• Right to know, or the right to be informed about, actual and potential dangers in the workplace
Employees responsibilities include the following:
• Employees must work in compliance with OH&S acts and regulations
• Use personal protective equipment and clothing as directed by SNDL Inc.
• Report workplace hazards and dangers to your Manager or Health and Safety Representative
• Report all accidents and incidents immediately to their Manager and document it in ThinkLP
• Report all broken or damaged equipment to your Manager and document it in ThinkLP
Physical Requirements
• Available to work a varied retail schedule, including evening and weekends
• Able to safely lift up to 50 pounds
• Able to stand for an extended period
• Comfortable climbing ladders
Workplace Hazards
• Robbery and shoplifting – psychological stress, violence and harassment
• Overexertion injuries
• Lifting and Handling Materials
• Slips, trips, and falls
• Knives and broken glass

Time Type