Cruz Bay Watersports at The Westin Resort and Villas - St. John, US Virgin Islands
$120.00 - $120.00 Commission
None
Description
Provide hospitality to all beach guests by delivering Ritz-Carlton service standards, including using the guest’s name three time throughout any interaction, exceeding guest expectations when fulfilling their requests, and anticipating their every need
Facilitate sailing lessons for guests on hobie cats
Provide safety briefings to guests prior to their use of all non-motorized watersport
Provide supervision of guests while using watersports equipment in the designated areas
Track daily watersports equipment usage, by guest, per company standards
Complete general maintenance and upkeep of watersports equipment, including daily shift setup and breakdown, and the reporting of unsafe/damaged equipment
Be an ambassador and sales associate to upsell guests on additional watersport excursions offered by RED
Provide small power boat operations for retrieving guest and transferring guests from catamaran and other motorized sports
Complete a monthly inventory of equipment and/or retail items as directed
Complete end of shift billing and reconciliation of guest receipts for excursions and rental gear sold
Communicate with guests on trip updates and cancelations
Other duties as assigned.
Qualifications
High School Diploma or its' equivalent from an accredited institution (Preferred)
Previous experience in customer service and/or equivalent work experience PLUS