Description
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.
Responsibilities
- Complete understanding of the Chelsea philosophy and apply to all phases of the meeting planning process to include the transition from the sales manager, pre-planning, onsite execution, post meeting follow-up and relationship maintenance.
- Determine and actively solicit prospective customers from existing market information including but not limited to organization social committees, 3rd party planners, marketing and public relations firms and communications firms.
- Generate and present proposals and contracts to customers, tailored to their requirements.
- Negotiates catering & event bookings within established parameters.
- Work with hotel marketing team to promote hotel on social media websites.
- Entertains potential and existing clients.
- Assist clients in mapping out event programs to maximize hotel revenue and resources to exceed guest expectations.
- Works closely with all operating departments to exceed guest expectations by providing clear, timely and effective information.
- Up-selling food and beverage menus to maximize revenues within set guidelines.
- Performs other tasks and projects as assigned by Management.
- Complies with hotel policies and procedures.
Business
- Develop and actively solicit new business prospecting lists and prioritized customer accounts.
- Attends and participates in related industry meetings, events and trade shows.
- Accomplish monthly quotas linking sales activities, revenue generation and new business leads.
- Develop and maintain monthly marketing plan for social catering market.
Customer Satisfaction
- Be available for clients during evening & weekends as needed to secure business and assist during events.
- Perform comprehensive site inspections to “Create the Vision” of the event.
Process Improvement/ Productivity
- Develop and continuously update action plans for review each month with Director of Catering.
- Independently responsible for achievement of new business generation and revenue objectives outlined in action plans and sales activities.
Working Experience
• Minimum of 2-3 years experience in event design and/or event sales.
• Previous catering experience at a hotel or event venue an asset.
• Experience with Delphi and Microsoft Word/Excel is beneficial.
Education
• Bachelor’s degree and/or Hotel Management degree.
Soft Skills
• Sell creative and innovative ideas to customer.
• Excellent communication skills.
• Outstanding customer service skills.
• Flexible hours based on upcoming events and groups to include weekends & evenings.
Language
• Ability to communicate effectively (written & verbal) in English
Physical Requirements
• Ability to sit for extended periods
• Ability to work on a computer for extended periods