Customer Service Representative II

Essential Duties and Responsibilities

• Manage medium to large residential dealer accounts (80K a year and up)
• Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts.
• Perform order entry at both sales invoicing level and request for products from supply plants.
• Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
• Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
• Process all necessary paperwork for the daily operation of the sales center as required including dealing with all warranty issues and follow through to resolution.
• Monitor completion of daily customer LTL shipments including UPS.but not limited to.
• May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
• Provide technical assistance for dealers.
• Assists architects as required.
• Other duties as assigned

Skills/Experience Requirements

• 3-5 years Customer Service experience, door industry preferred
• Detail oriented and have the ability to find solutions to problems
• Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
• Working knowledge of PC’s and related software including MS Word, Excel, Access, Lotus Notes, etc. 
• Math skills required.
• Willingness to learn product and processes.