Delivery Manager (1923)

The IN-RGY advantage: Human and technology expertise under the same roof

At IN-RGY, we cover the complete spectrum of HR services, from strategic consulting to the deployment and optimization of HR solutions (SAP, SuccessFactors, Workforce, Kronos, etc.) to transform your strategic vision into measurable business benefits. Our team is valued for its HR expertise and excellence in client services. Moreover, our company has been recognized as a Great Place to Work in Canada for the past two years. While we provide a positive work environment and endless opportunities for professional development, we are looking for new team members ready to play a key role in our success!

Due to the COVID-19 pandemic, there is limited access to our office. This position will be mostly remote

Summary

Reporting to the Application Maintenance Services (AMS) Director, the Delivery Manager contributes to the overall success of IN-RGY by providing leadership on client support activities and team member management. The Delivery Manager includes delivery of functional and technical services for the SAP, SuccessFactors, Workforce and UKG HRIS solutions.

Responsibilities: 

Practice consulting responsibilities:

• Focus on AMS operational delivery and overall contract governance
• Centralisation of request and ticketing system management
•  Follow up on bank of hours, support activities and status
• Software periodic releases management follow up and review with client
•  Manage the Project to Application Maintenance services transition
• Estimation, Statement of Work definition, Support budget and Scope Management, Schedule, Account Time and Expense Management, Invoicing, etc.
• Insure overall AMS services and documentation quality
•  Manage AMS dedicated employees
• Provide billable functional and/or technical services
• Contribute to the team as a senior resource

Human resources responsibilities for junior practice team members:

• Onboard new team members
• Create and maintain a training & certification plan for each team members
• Perform annual review

Requirements:

• 5+ years of Experience in integration and technical software implementation services;
• Experience in team leadership;
• Bilingual (English and French);
• University degree in Computer Science, Management or related field;
• Excellent diplomatic and negotiation skills;
• Ability to work on simultaneous assignments and prioritize.

More about our Culture ...

IN-RGY has built its reputation on its corporate values: Excellence – Positive attitude – Integrity. Here are some of the things you will enjoy as a member of our team:

• A human, stimulating and friendly working environment;
• Flexible hours and possibility of working remote;
• Competitive and exceptional benefits (such as reimbursement for cell phone plan and public transportation paid by the company);
• Knowledge sharing within multidisciplinary teams;
• Ongoing training;
• Social activities organized by employees for employees;
• Games and lounge area in the office to relax;
• Gym, sports activities and shower on site: you can come to work on your bicycle or ours;
• The best colleagues in the world;
• Opportunity to travel with your colleagues; 
• And so much more !

Career Development

As you grow, several career opportunities, whether technical or managerial, will be available to you based on your strengths and affinities. As IN-RGY is a company constantly evolving, new opportunities will arise for you, whether it is learning new technologies or your involvement in other departments. 

What’s next?

If you think you meet the requirements of this job, please submit your resume right away. We take the time to screen all resumes we receive, and should your profile be a good match for this job, we will be in touch.

IN-RGY is an equal-opportunity employer. The use of the masculine gender in this job offer encompasses applicants of both sexes and makes no distinction between the genders.