Full Time Patient Care Assistant/Medical Receptionist in Vancouver BC (not remote work)

Company Description

Great opportunity to join our team.

Footbridge is a fast-paced multi-disciplinary orthopaedic clinic - home to several specialist physicians, physiotherapists, imaging and orthotics/bracing specialists.

Our mission is to provide a compassionate and efficient patient-experience starting from the initial consultation through to follow-up and related care.

We are looking for a friendly, empathetic, thoughtful candidate who has enthusiasm for managing and helping people. Along with high energy and a strong commitment to exceeding patient expectations to join the Footbridge team.

Visit: www.footbridgeclinic.com for more information.

Footbridge Patient Care Assistants ensure that our patients feel welcomed in our Centre. This position requires a cheerful, bright, polite individual who is always eager to help and thrives on a busy work environment.

Job Description

Footbridge Patient Care Assistants ensure that our patients feel welcomed in our Centre. This position requires a cheerful, bright, polite individual who is always eager to help and thrives on a busy work environment.  Along with being organized, able to prioritise tasks and problem solve.  The role requires greeting office visitors and managing patient intake.  Answering, screening and routing incoming calls and email enquires.  Scheduling patient appointments.  Assisting patients with completing necessary forms and documents.  Keeping a clean and calm reception area.  Sorting and distributing mail.

This is a full-time position and requires an individual who can work flexible hours including morning opens, mid dayshifts, evening close shifts and some Saturdays.

This is a dynamic company culture where employees are eager to succeed. Individuals are motivated and have a lot of company pride; the work environment is vibrant.

Qualifications

Responsibilities

• Welcomes and greets all patients and visitors, in person or over the phone,

• Looks for opportunities to provide exemplary patient care and exceed patient’s expectations,

• Answers and routes incoming telephone calls in a polite and cheerful manner,

• Registers new patients and updates existing patient demographics by collecting detailed patient information,

• Schedules patient appointments,

• Collects private payments and issues receipts to patients,

• Facilitates patient flow by notifying Patient Care Coordinators of patients’ arrival, being aware of delays, and communicating with patients and clinical staff,

• Keeps the reception area clean and organized, • Performs basic accounting tasks, and generates administrative reports,

• Supports the Patient Care Coordinators in other administrative duties and tasks where needed

Additional Information

Skills

• Above-average telephone etiquette and the ability to talk to patients in an understanding and caring manner.
• Phenomenal multi-tasker,
• Outstanding organizational and customer service skills,
• Excellent English communication skills: grammar as well as spoken English,
• A team player capable of interacting professionally with staff and physicians,
• Skilled using Microsoft Office,
• Experience generating accounting reports is considered an asset,
• Minimum education: high school diploma.
• Experience using an Electronic Medical Records system is an asset.

This is a full-time position and requires an individual who can work flexible hours including morning opens, mid dayshifts, evening close shifts and some Saturdays.

This is a dynamic company culture where employees are eager to succeed. Individuals are motivated and have a lot of company pride; the work environment is vibrant.