Manager - Executive Housekeeping (Hotel)

Under the direction of the VP of Hotel Operations, the incumbent is responsible for directing all activities of the Housekeeping Department. Manages work activities and cleaning personnel to ensure clean, and attractive guest rooms.

• Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Directs the work activities of department managers and cleaning personnel.
• Assigns team member duties and inspects work for conformance to standards of cleanliness.
• Purchases and inventories stock to ensure adequate supplies.
• Controls supply and equipment use.
• Investigates complaints regarding cleaning and takes corrective action.
• Inspects guest rooms and hotel public areas to determine need for repairs or replacement of furniture or soft goods and makes recommendations to administration.
• Screens job applicants, hires new employees, and recommends promotions, transfers, or dismissals.
• Conducts orientation of new team members and on-going in-service training of staff to explain company policies, work procedures, use and maintenance of supplies and equipment, and guest service skills.
• Attends training seminars to enhance management and supervisory skills, cleaning techniques and procedures, and enhance productivity.
• Maintains records of work assignments, schedules, personnel actions, budgets, timekeeping, etc., and prepares periodic reports.
• Attends periodic staff meetings with other department heads to discuss company policies and guest service, and to make recommendations to improve service and ensure more efficient operation.
• Manages department budget.
• Prepares reports of payroll, department expenses, supply usage, and equipment inventories.
• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure appropriate staffing levels to best manage labor costs while maintaining outstanding guest service.
• Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports and team members as appropriate.
• Perform other duties as assigned.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• High School diploma, GED, or equivalent required. and five (5) years of experience in a managerial capacity overseeing a large number of housekeeping staff.
• Preference to have a minimum of five (5) years of experience in Casino/Hotel housekeeping.

ADDITIONAL REQUIREMENTS

• Be flexible to work varying shifts and time schedules.
• Must be able to work holidays and weekends.
• Fluency in English: additional languages (French) preferred.
• Must be able to successfully pass background check.
• Must be nineteen (19) years of age or older.

PHYSICAL DEMANDS

• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• Must able to push/pull/lift 50lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications require of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.