Patient Relations Coordinator

The Patient Relations Coordinator will address and investigate patient concerns in collaboration with staff, physicians and volunteers with the objective of satisfactory resolution. 

 Contribute to safe, quality care by:

• Managing a workload effectively in a fast-paced environment.
• Addressing and resolving issues in a productive, respectful manner.
• Exercising sound professional judgment and using best practice guidelines.
• Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

• Baccalaureate degree required. Preference will be given to applicants with a healthcare degree.
• Additional relevant certification or a combination of education and recent relevant experience in a patient relations/health care environment; minimum 3 years.
• Experience and knowledge of R.L Solutions Data Base required

What else do you bring?

• Ability to deal with individuals who may be upset, requiring tact, empathy, confidentiality and good judgment
• Self-motivated with excellent interpersonal skills and demonstrated ability to relate well with all levels of staff and physicians
• Excellent verbal and written English communications skills
• Strong assessment, decision-making and organizational skills
• Well-developed conflict management skills
• Computer literacy in a Windows environment utilizing Word, Excel, PowerPoint and Outlook at a high level
• Demonstrates behaviours consistent with Mackenzie Health’s Code of Conduct.
• Proven attendance record.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others.
• Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring and values – Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

• Conflict management training or Alternative Dispute Resolution certification an asset

 *You may be required to work at all sites of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.