Full Time | Flexible | Canada
About Us:
AO Globe Life is a leading provider of life insurance solutions dedicated to protecting families and securing their financial future. We are committed to delivering exceptional customer service and fostering meaningful client relationships.
Job Description:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. The successful candidate will play a key role in providing exceptional support to our clients.
Key Responsibilities:
- Respond to customer inquiries and provide accurate information about our products and services.
- Build and maintain strong customer relationships to enhance client satisfaction and retention.
- Process customer applications and handle policy-related documentation.
- Handle customer complaints and resolve issues promptly and professionally.
- Collaborate with team members to develop strategies for improving customer service performance.
Qualifications:
- Previous experience in customer service, preferably in the insurance industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in computer applications and CRM software.
- Ability to work independently and as part of a team.
Benefits:
- Competitive salary and benefits.
- Comprehensive health and wellness benefits.
- Opportunities for career growth and professional development.
- Supportive and inclusive work environment.