Spa Manager

ABOUT US

At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Be yourself and at the centre of it all.  Located in the heart of the entertainment and business districts in downtown Toronto, InterContinental Toronto Centre currently has an opening for a Spa Manager.  If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team!  Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.

YOUR DAY TO DAY 

Develop and promote Health Club/Spa services that deliver un-paralleled service and value for its clients and Members.

DUTIES AND RESPONSIBILITIES

• Manage the day-to-day activities Health Club/Spa.  Schedule employees and assign work to ensure proper coverage.  Communicate and enforce policies and procedures. 
• Monitor performance and recommend/initiate disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.  Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Create a spa environment and experience that distinguishes our brand from the competition and delivers superior service and value; ensure clients and Members are greeted upon arrival and invited back upon departure.
• Maintain adequate spa inventories and ensure facilities are prepared for daily services.
• Establish and maintain procedures for setting the environment for each client and Member; music level, conversation, temperature, and pressure of massage;
  • Review and assess client intake information to insure the best course of therapy for each client. 
  • Deliver massage therapy and other body conditioning treatments, which may include steam or dry heat treatments, that are considered exceptional in both technique and customer service.
• Restock and reset treatment room when finished with shift including emptying trash, transporting dirty linens to laundry, stocking linen shelves, sweeping the room after salt treatments, and cleaning mirrors and sinks.
• Recommend to clients and Members body conditioning activities or treatment products for home care.
• Maintain record of treatments furnished to customers in accordance with established procedures.
• Promote teamwork and quality service through daily communications and coordination with other departments. 
• Perform other duties as assigned. 

QUALIFICATIONS AND REQUIREMENTS

Advanced vocational training in a relevant field plus one year experience in massage therapy, or an equivalent combination of education and experience.  Must speak fluent English.  Current certifications or licenses required.

This job requires ability to perform the following:

• Continuous standing up
• Carrying or lifting items weighing up to 25 pounds
• Extensive work with hands and arms

OTHER

• Communication skills are utilized a significant amount of time when interacting with clients and guests.
• Problem solving, reasoning, motivating, organizational and training abilities are used often. 
• Reading and writing abilities are utilized often. 
• Basic math skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

WHAT WE OFFER

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce.  We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes.  Please advise the Recruiter to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.

Salary Range:  $70,000-$75,000